Orders might take 7 or more days to be fulfilled, especially during shop updates or holidays. 

We're a small business of two people, so your patience is super appreciated! If you need your order packed sooner, email us at paula@paulamarilo.com, and we'll do our best to expedite the process, though we can’t guarantee anything during the holiday season.

We do! Check out the list of unavailable countries here, just in case.

Customs fees are possible for international orders. The customer is responsible for these fees. If unpaid, customs will return the package to our warehouse. However, we will refund the product cost (not the shipping, though).

If your package is marked as delivered but you can’t find it, please wait about two days in case there was an error with the post office. Also, check with others in your household to see if they grabbed it. If it’s still missing after that, let us know through an email at paula@paulamarilo.com and we’ll open a missing mail search.

Exchanges for US customers are accepted for clothing if the wrong size was ordered. Please make sure to check the correct size before ordering!

Email us at paula@paulamarilo.com with a picture of the defective item within 3 days of receiving your order, and we'll do our best to fix it!

Non-preorder purchases can be canceled and refunded until they have been shipped.

Yes! All transactions and payment information are handled by Shopify, a reputable platform.

Yes! Check out our Events Calendar to see us at our next convention!